Ref: 1626625

Original Listing

Company: 1626625

Salary: 18,726 - 18,726

Closing Date: Closing date: 8 Apr 2019

Location: Maidstone, South East, ME14 1UZ : Maidstone, South East, ME17 3DF

HMP Maistone & HMP East Sutton Park - Operational Support Grade ( Ref: 25401)

Overview of the job

It takes teamwork to support our prisons.

As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running. Unlike our prison officers, your contact with offenders is limited, although depending on the particular prison you may interact with offenders occasionally.

You don’t need any qualifications to do this job. Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all, teamwork.

In addition to your base pay, you will receive:

25 days annual leave, rising to 30 days after 10 years (calculated on a pro-rata basis)
9 days bank, public and privilege holidays
access to a paid Level 2 apprenticeship in customer service
access to the generous Civil Service pension scheme
access to childcare vouchers, season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme

National - B - £18,726.

The salary figures quoted are for a 37 hour working week inclusive of a 17% unsocial hours working allowance and any additional market supplement payment that will only be paid at certain locations.

Responsibilities, activities and duties

You will be flexibly deployed to perform operational roles across the prison as required. Responsibilities, activities and duties are likely to include:

gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
visits: book visits; identify and process visitors on their arrival, escorting them if required
censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle
driving duties: transport prisoners and their escorts to their destination in the cellular vehicle; collect mail from local sorting office
phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

How to apply

Stage 1

Tell us about yourself
Click apply and fill in your personal details on our application form

2. Take a short online test

When you apply, you will receive an email with detailed instructions on how to take our online test. This is a game-based assessment that checks you have the right natural strengths and preferences to become an Operational Support Grade. This will take around 40 minutes to complete, but there is no time limit.
You don’t need to be a gamer to do well on this test. We’re just looking for your natural ability to succeed in the role.
Before you take the real test, we recommend taking a practice assessment through our Firefly Freedom mobile app. This will help prepare you for the real test.
Download the practice test onto your mobile device by clicking one of the below links. You will need the code ADJT to take the test.
Android Download
iOS Download
Stage 2

If you pass the test, we’ll invite you for an interview.

The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.

For more information please visit our website:

Job offers: ‘merit’ vacancy

This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score.

When all applicants have completed the assessment centre, the prison will make job offers to those with the highest scores first when positions become available.

You can stay on the merit list for 12 months. After this, you’ll need to apply again.

Please note - you are applying to a cluster campaign and as such may be allocated to any one of the prisons listed in this advert.

Please note that it is ideal for candidates to hold a driving licence however it is not essential.

Please be aware that we reserve the right to pause or close this campaign at an earlier time than the stated closing date, should a large number of applications be received.